Lets face it, there's nothing fun about damaging an expensive car. It's a high stress situation with something you really care about and have a financial interest in. You need your car transported for repair correctly, someone to be your trusted advocate on your behalf with your insurance company and most importantly, have your vehicle correctly restored to pre loss condition. This is a premium service we provide to our customers, day in and out, making the best out of a bad situation. We accept all insurance, even collector car policies and will negotiate your claim on your behalf, holding your insurance company responsible for all covered repairs. We work for YOU - not the insurance company, so we have only your vehicle's best interest in mind. Don’t let pushy adjusters steer you to one of their “preferred repair shops.” Typically these businesses offer to work WITH the insurance company at a discounted rate, in exchange for volume. The potential for conflict of interest and a reduced claim payout exist. Insurance companies may recommend recycled junkyard parts and pressure shops to turn work out as fast as possible to limit rental car expenses. There's nothing fast and cheap about fixing high end cars, but the mutual goal should be doing whatever is necessary to return the vehicle to pre loss condition.
In New York you have the absolute right to select the collision repair shop of your choice. No insurance company, independent agent, representative, appraiser, adjuster or staff member of an insurance company can legally force you to or away from any specific repair shop, or require that repairs be made by a specific repair shop or individual. Nor can they require you to have your vehicle inspected at their drive-in claims center. If you request it, your insurer must inspect the damage to your vehicle at your chosen location or collision repair shop. (Regulation 64)
You have the right to have your vehicle towed to any location that you choose.
You must notify your insurance company before repairs begin.
You do not have to go to a drive-in claims center. Your insurer must inspect the vehicle at any location you choose, within 6 working days.
You do not need to get two or three appraisals.
Your insurance company is responsible for payment to restore your vehicle to pre-accident condition.
Your insurer must negotiate in good faith with the shop of your choice.
The registered repair shop you choose should provide an estimate of damage and assist you with the processing of your claim to ensure safe and proper repairs are made to your vehicle.
A repair shop has no right to speak on your behalf without first given Designated Representative Authority by you.